Using our retail experience to shape your customer experience
Enhancing customer experience with our tailored approach.
Consumers are three and a half times more likely to purchase more from a brand after a positive customer experience
Voting with your feet
On average, brands risk losing 9.5% of their revenue as a result of bad customer experience
Innovation supports service
B2B and B2C brands that use innovative customer experience strategies are three times as likely to significantly outperform financial goals
Consultative approach and customised solutions that drive sales
The retail industry is a highly competitive one, making great customer experience a necessity rather than a nice to have. And, with technology driving innovation, as consumers seek education and entertainment, delivering on trends is key.
We’re here to guide you through the latest technologies, help you better understand your target audience and provide insights so that you can improve your customer experience across all channels. We’re here to help you drive sales and increase basket size.
Getting good customer service right
Customer experience should always take center stage! We will happily introduce our consultative approach and custom solutions designed to not only meet but exceed your customers’ expectations, propelling your sales to new heights.
Clarity from the outset
Being clear on your specific customer service needs and requirements is fundamental to you finding the right approach. Our experienced team is here to help you gain clarity and find a tailor-made solution.
Keeping up with technology
Rapid advancements in technology can make it difficult to keep up with the latest trends and choose the most appropriate solutions. We’re here to offer insight and implement the best applications.
Demonstrating a return on investment (ROI) is a given. All our solutions offer clear measurements for review.
It can be tricky integrating existing systems with new solutions. Our experienced team ensure a seamless implementation.
As your business grows, its needs may change. Our customised solutions are scalable, so they can grow as you do.
Click here to build a solid foundation with Commercial’s expert advice.
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Innovative, immersive solutions that exceed customer expectations
As retail businesses seek to understand their customers better and provide an efficient and effective personalised service, there’s a focus on emerging technologies and strategies to support these needs.
Here are some of the key innovations that are shaping the sector.
Frictionless shops, like Amazon Go, provide customers with a more convenient experience by eliminating the need for checkout lines. While the use of chatbots and voice-activated assistants provide customers with quick and efficient support.
Mobile payment options and self-checkout technologies are gaining in popularity, providing customers with a convenient and contactless shopping experience.
Experienced consultants designing customised, smart and sustainable solutions
Our deep understanding of the retail sector allows us to deliver bespoke solutions. We work with you to truly understand your business objectives and design tailored solutions that meet your specific needs.
We also have a wealth of experience in delivering complex projects within challenging timescales and budgets, while retaining the highest standards of quality and customer service. You can trust us to manage your projects from start to finish, ensuring seamless integration with your existing systems and processes.
Our commitment to sustainability and ethical business practices sets us apart from our competitors. We take pride in our responsibility to make a positive impact on the environment and society and work closely with you to ensure that our solutions align with your organisation’s values and goals.
BENEFITS TO YOUR BUSINESS
Harnessing our experience to put you ahead
By partnering with us you can benefit from a range of services and solutions that are designed to improve your customer experience and drive sales as well as supporting upselling opportunities.
Our team of industry experts have the latest industry knowledge and insights, staying ahead of the curve when it comes to customer experience solutions.
We are committed to sustainability and social responsibility, working with suppliers who share our values, offering you solutions that improve your own organisation’s credentials.
Our consultative approach ensures that solutions are tailored to specific needs, supporting customer engagement and satisfaction, leading to higher sales and brand loyalty.
We are committed to delivering solutions that have a minimal impact on the environment.
Commercial is ranked by EcoVadis as among the Top 5% ethical suppliers in the world.
By partnering with us, you are indirectly supporting our Foundation providing opportunities for young, disadvantaged adults.
By tapping into our range of expertise across multiple areas of our business we offer you a more holistic approach to your customer experience solutions.
Network Operations Centre (NOC)
Our support centre provides 24/7 support to ensure your systems are running smoothly and any issues are quickly resolved.
We offer a consultative approach, working closely with you to understand your unique needs and goals so that we can develop customised solutions.
Don’t just take
our word for it…
Commercial deliver. We are fortunate to work with some amazing partners. Here are some examples of great things we hear every day.
Click here to partner with Commercial’s experts and thrive in your industry.
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Frequently Asked Questions
What is Smart Technology Customer Experience (STCE)?
How does STCE benefit the retail industry?
What types of technology are used in STCE?
How can retailers leverage STCE to improve customer experience?
What are the potential risks associated with STCE?
How can retailers ensure customer data privacy and security when using STCE?
What are the benefits of using STCE for customer service?
What are the potential drawbacks of using STCE?
What are the benefits of using STCE for marketing purposes?
How can retailers ensure customer trust when using STCE?
Other areas of interest
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At Commercial, customer safety and data security are paramount.
That’s why we utilise one-time passwords (OTP) to verify email addresses and ensure a secure user experience.
When communicating with us via our website, you’ll receive a unique OTP via email, which acts as a temporary code to confirm your identity.
This additional layer of authentication safeguards against unauthorised access and protects your personal information from potential threats. By implementing OTP verification, we maintain the highest standards of confidentiality, providing our valued customers with peace of mind and a safe environment for their online interactions.
Your trust is our priority, and we are committed to upholding the utmost security measures to protect your data at every step.