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Strategic management of cyber security incidents

Expert-led crisis management of data breaches, hacking, and disaster recovery.


Businesses with crisis management protocols are 20% better at responding to emerging threats.


Better management of security incidents helps increase customer trust and loyalty by 47%.


Compliance rates are 41% higher when an organisation utilises proper cyber crisis management.


Cyber security crisis management reduces the costs incurred by data breaches by 38%.


Keep control during a cyber security incident


In the event of a data breach, your immediate actions are what defines the damage.

From observing your compliance responsibilities to mitigating organisational impact, effective cyber security crisis management provides a framework to keep your business functioning during disaster. 

Our experienced consultants will support your IT and senior leadership teams, remotely or on-site, to establish business continuity and minimise the damage of a cyber security incident.

20 years of cyber security strategy

By working with us – and our decades of experience delivering cyber security services – you’ll provide your organisation with the protection it deserves.



We’ve built longstanding partnerships with some of the best tech vendors of defensive cyber security products: Microsoft, Mimecast, Forcepoint, iBoss, Arctic Wolf, Fortinet, Sophos, S-RM, Zerto, and AppCheck.


We provide active daily protection for our clients, and emergency services whenever required. We have an excellent history of business continuity and disaster recover, for businesses of every shape and size.


As well as our highly trained cyber security engineers, we attack your challenges with our multi-discipline specialists from other Commercial departments.

Bespoke, tailored, and robust cyber security solutions.

Speak to one of our experts and discover how we can help you safeguard your business.

The challenges of cyber security crisis management:


Many crisis management service providers will give emergency assistance during an incident, but the responsibility of creating the strategy often lies with the client and most modern businesses don’t have the in-house expertise to do this.


When time is money, the quicker you can act to minimise the damage from a cyber-attack is one of the most important factors. So, when you’re working with an external partner, you need guarantees that they can respond instantly and effectively.


Understanding exactly what cyber security crisis management is, and what it isn’t, is important because you will likely need to have other third parties engaged (like PR to protect against reputational risk).


Every business has a regulatory requirement when it comes to data breaches, but not every business has the same responsibilities. Working with a partner who understands your sector, business profile, and compliance needs is key to staying on the right side of the law.


Some crisis management providers will charge retainer fees to be on standby, some will only charge during incident responses. Knowing what services you need, and the level of support, is key to finding value for money and ROI. 

Don’t just take
our word for it…


Commercial deliver. We are fortunate to work with some amazing partners. Here are some examples of great things we hear every day.

The Tesco procurement team have been delighted with the way Commercial share our desire to entrench sustainability into our supply chain – we really are kindred spirits. Our ethical and sustainability policies are of paramount importance to our reputation and the Commercial team reviewed and approved all products in a short timeframe. Commercial are already committed to the ETI base code and are working on achieving EcoVadis accreditation for all suppliers on the Tesco account.


The days of having all hands-on deck during crisis management are long gone, as organisational assets are disparate, and employees are based remotely. Today’s incident responses require even stronger lines of communication, formal processes, and a central command service.


Many insurance providers are now making their policies stricter by mandating crisis management processes for their customers and requiring proof of retained services or a strategic document outlining their incident response plan.


The nature of a cyber-attack can mean that the ability to communicate digitally is compromised, which makes crisis management significantly more difficult. Even smartphones, many of which rely on Wi-Fi calling whilst on-site, can be affected. There is a growing trend of larger businesses investing in isolated comms systems, to maintain connectivity during cyber incidents.

Working from the inside

We deliver incident response services for cyber insurers, and we work in partnership with one of the UK’s leading digital forensics organisations. So, we see first-hand what can happen without crisis management, and we know how to make sure it doesn’t.

Commerciakl immersed themselves in our business, working hand in hand with our IT teams to ensure a tailored, effective solution. Their expertise in selecting the right security providers and technologies for our unique situation was evident. With Commercial, we didn’t just get consultants; we gained trusted allies who understand our business inside and out.”


Commercially beneficial

Take advantage of a multi discipline team of experts, market-leading relationships, and credentials.


Every business is unique and has its own specific risk profile, so we’ll work closely with you and your teams to understand exactly what your crisis management service needs to look like.


Whatever the project, we’re always working to help reduce your carbon footprint. Cyber security might not be the most obvious area to make environmental improvements in, but we always find a way.


Crisis management is consultative by nature, but we also rely on technology and security products to offer the best protection – and we’re always experimenting with new releases to keep us to speed.

Click to unlock the potential of your business with Commercial’s expert advice.

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Benefits in our Commercial relationship

Working in partnership means that we bring all the added value across our organisation to build a much more holistic cyber security framework.

Team collaboration

Crisis management is about much more than cyber security, which is why we also bring in our multi-discipline experts from our other departments.

Sustainability from the off

We keep environmental impact front of mind, which means we’ll never carry out any activities that don’t improve your journey to becoming a greener, cleaner business.

Consolidating suppliers

We offer a wide range of cyber security services – which means you have a trusted partner who knows your business inside out, without having to manage multiple suppliers.

Ongoing consultancy

We don’t do transactional relationships and we’re always on hand to offer help, advice, and guidance when it comes to cyber security – even after crisis management is complete.

Established in


Don’t just take
our word for it…

Commercial deliver. We are fortunate to work with some amazing partners. Here are some examples of great things we hear every day.

The new Walsall Housing Group office is a fantastic, fresh and modern workplace thanks to the wonderful work of the Commercial interiors team. They created a steering group to work alongside us to understand our demands and held regular meetings during the design process to keep us informed of the progress. Our desire was for a more collaborative space, with meeting booths and one-to-one seating, rather than traditional desks – and they delivered a fantastic final fit-out over the full four-floor building.
Each year, Commercial supplies accessory packs to graduate trainees at a leading accountancy firm, which are then picked, packed, and delivered to their home addresses by the Commercial Foundation. This not only guarantees that every new employee has the necessary equipment to be productive from their first day but also allows their IT team to focus on other responsibilities. Collaborating with the Commercial Foundation generates substantial social value returns on investment for the firm and contributes to improving the lives of the Foundation's volunteers.
Wollens have enjoyed a long-standing and fruitful partnership with Commercial because they are always introducing innovations and improvements to our IT environment. As the threat of cyber-attacks increases it was vital that we strengthened our capabilities for dealing with a ransomware attack with a cloud-based backup solution. Our solution means data cannot be altered or deleted, giving us a crucial way of recovering data to minimise any potential downtime and financial losses
Working with Commercial for our branded materials has proved to be effective and collaborative. The team is efficient and they listen to requests for improvements. Commercial has made branded goods simple.
As E-commerce in retail continues to grow, Commercial’s stock-management and fulfilment expertise has allowed a leading UK retailer to free huge amounts of warehouse space. Commercial took on the stocking of our employee uniform, transferring to a new supplier with the management of the supply being consolidated into their existing supply accounts. Not only did this free vital space in their distribution centre, the consolidated supply of all GNFR delivered significant delivery cost savings.
At JoJo Maman Bébé we are happy to work with the Commercial Foundation and support inspiring work they do to help disadvantaged young adults. Like us, the Foundation are a B Corp certified organisation that is proven to put purpose ahead of profits. We have enjoyed working with their volunteers to help with a mug-making activity. We are now working alongside them to create an introduction gift for our new employees, these include printed mugs, pens and notebooks.

Frequently Asked Questions

Welcome to our Crisis Management FAQ section, your trusted source for information on handling cyber emergencies effectively. Whether you’re a cybersecurity professional, an IT manager, or an individual seeking to bolster your cyber resilience, you’ll find essential guidance, best practises, and expert insights here to help you navigate the complex landscape of cyber crises. Let’s delve into the world of cyber crisis management and equip you with the knowledge to safeguard your digital assets and reputation.

What is cyber security crisis management?

Crisis management in cyber security is a set of processes and procedures to help organisations to identify, prepare for, and respond to cyber security incidents quickly.

What services are offered via crisis management?

Cyber crisis management is made up of a range of services, including risk assessment, incident response planning, incident response training and drills, and post-incident review and analysis.

What are the benefits of crisis management?

Crisis management is primarily there to help you react efficiently and effectively, to reduce the impact of any attack and minimise organisational damage.

What should I look for in a crisis management provider?

Look for experienced and skilled teams to carry out risk assessments, incident response planning, incident response training and drills, and post-incident review and analysis. It is also important to ensure the team is equipped with the right tools and resources to effectively identify, prepare for, and respond to, cyber security incidents.


Beyond Software Support

We go above and beyond software support. Our team of specialists is dedicated to unlocking the full potential of your business, optimising efficiency, and fostering a smarter, safer business environment tailored to your needs.

Warning & Prevention

Mitigate risks and protect your business with our comprehensive warning and prevention services. We identify threats, implement proactive measures, and safeguard your operations from potential risks.


Ensure effective governance with our comprehensive services. We offer strategic planning, policy development, and compliance management to foster accountability, and sustainable growth in your organisation.


Stay ahead of cyber threats with our expert EDR & MDR solutions. We offer real-time monitoring, automated response, and continuous threat intelligence for robust security.