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Onboard with high confidence and low cost

Effective welcoming, training, and orienting new starts to your organisation.


Effective onboarding systems can reduce compliance errors by up to 75%.


86% of employees say that onboarding systems improve their engagement levels.


Companies using an onboarding system experience a 10% decrease in employee turnover within Y1.


Companies with onboarding systems report 20% faster communication between new hires and their managers.


Bring employees on board and get productive from the off


For growing businesses and those with high hiring rates, onboarding can be resource-intensive.

And even for those with more stable staff turnover, onboarding is one of the most important steps in the hiring process. It helps to introduce and embed company culture, whilst driving engagement, setting permissions, and enabling rapid productivity. Putting the right processes, hardware, and software in place means a better employee experience and a more immediate return on hiring investment.

Sector agnostic

Our 30+ years of experience working across multiple industries, with hundreds of clients around the world, means that we can design solutions that work in any sector. Our objectiveness and partnerships mean we’ll find the best products for you, and introduce you to new ones that can give you a competitive advantage.

Collaborate, create, consult

There are plenty of ‘off the shelf’ onboarding systems but we don’t believe that one size fits all. We’ll work closely with you and your teams to design a tailored solution that speaks to your culture and objectives, and can scale with your business over time.


First impressions can make all the difference, for both employees and employers

With automated workflows that train and equip your new starters to feel included (and deliver value) from their very first day, you can start your relationships on a positive foot and make sure that there are no bottlenecks or blockages to getting started.

Access to the best advice when reviewing your onboarding processes, makes all the difference. These are the five common challenges of employee onboarding that we help clients to overcome.


Choosing an onboarding system that can adapt at the same speed of your business, without becoming cost-prohibitive, is essential to futureproof your growth.

Ease of Use

Onboarding systems are utilised universally, so it needs to be user-friendly enough to be adopted effectively by HR, Marketing, Finance, IT, and more.


Holding sensitive personal data, a good onboarding system will be equipped with market-leading security to keep you compliant and your employees protected.


If the system goes down, or isn’t used to its full potential, you’re losing value from your new starters (and making a poor impression.) Rapid and robust support is key.


Any new system will likely have to communicate with software from multiple departments – a compatible system with full API support and customisation is a must.

Don’t just take
our word for it…

Commercial deliver. We are fortunate to work with some amazing partners. Here are some examples of great things we hear every day.

The Tesco procurement team have been delighted with the way Commercial share our desire to entrench sustainability into our supply chain – we really are kindred spirits. Our ethical and sustainability policies are of paramount importance to our reputation and the Commercial team reviewed and approved all products in a short timeframe. Commercial are already committed to the ETI base code and are working on achieving EcoVadis accreditation for all suppliers on the Tesco account.

Achieve excellence with Commercial’s expert advice – click to get started.

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International insight

Workforce trends are global and our experience supporting large and small employers gives us a unique insight into the hiring challenges on the horizon. Having worked with international brands and businesses, our processes and services have been put through their paces and we’ve come through it with a wealth of expertise and knowledge to apply to your firm.

Alastair Adams



Human-focussed solutions from people-focussed consultants.

Our people are the most important part of our business – just like yours are.

We take a realistic approach to consultancy that takes into account your entire organisation, ranging from the compatibility of hardware to the behaviour of your staff. Working collaboratively, we’ll get to know your culture and understand your workforce long before we start thinking about what systems might work best. Once we know your company inside out, then we’ll get to work on the ideas.

is how long it takes for new hires to reach proficiency in businesses with effective onboarding systems, compared to 56 days for those without.


of new hires stay in their roles at companies with robust onboarding, compared to 57% of those without.

Innovation and insights

Making onboarding feel personal in the age of distance working

In a world of remote working, accessibility and productivity have risen but there’s no denying it’s tough to build company culture from a distance. New features (like peer-to-peer communication and personal voice notes) are consistently being added to onboarding tech, to replicate the intimacy of in-person.

Interactivity too, like gamification and the metaverse, will soon be used to bring new hires on board in more immersive, fun, and memorable ways.

And with more behavioural metrics to monitor, advanced analytics can help to measure performance and job satisfaction in real time so that the onboarding process transitions smoothly into business-as-usual people management.

Our process

How we work


Discover & assess 

First, we listen to your requirements, audit your physical and digital setup, and establish your current practice. 


Consult & advise

We’ll consult your key stakeholders and make recommendations to meet your needs and budget. 


Design & test 

Future state design options are presented, and a route chosen for piloting proof of concept.  


Implement & control

Then we manage the process of rolling out software, hardware and processes, from start to finish. 


Review & optimise 

Once implemented we review; checking the solution meets the original goals and adjusting as required. 


Innovate & grow 

As partners, we’re here to flex as your needs evolve; taking the same project to additional departments or advising on another aspect of your digital workspace 

Established in


Don’t just take
our word for it…

Commercial deliver. We are fortunate to work with some amazing partners. Here are some examples of great things we hear every day.

The new Walsall Housing Group office is a fantastic, fresh and modern workplace thanks to the wonderful work of the Commercial interiors team. They created a steering group to work alongside us to understand our demands and held regular meetings during the design process to keep us informed of the progress. Our desire was for a more collaborative space, with meeting booths and one-to-one seating, rather than traditional desks – and they delivered a fantastic final fit-out over the full four-floor building.
Each year, Commercial supplies accessory packs to graduate trainees at a leading accountancy firm, which are then picked, packed, and delivered to their home addresses by the Commercial Foundation. This not only guarantees that every new employee has the necessary equipment to be productive from their first day but also allows their IT team to focus on other responsibilities. Collaborating with the Commercial Foundation generates substantial social value returns on investment for the firm and contributes to improving the lives of the Foundation's volunteers.
Wollens have enjoyed a long-standing and fruitful partnership with Commercial because they are always introducing innovations and improvements to our IT environment. As the threat of cyber-attacks increases it was vital that we strengthened our capabilities for dealing with a ransomware attack with a cloud-based backup solution. Our solution means data cannot be altered or deleted, giving us a crucial way of recovering data to minimise any potential downtime and financial losses
Working with Commercial for our branded materials has proved to be effective and collaborative. The team is efficient and they listen to requests for improvements. Commercial has made branded goods simple.
As E-commerce in retail continues to grow, Commercial’s stock-management and fulfilment expertise has allowed a leading UK retailer to free huge amounts of warehouse space. Commercial took on the stocking of our employee uniform, transferring to a new supplier with the management of the supply being consolidated into their existing supply accounts. Not only did this free vital space in their distribution centre, the consolidated supply of all GNFR delivered significant delivery cost savings.
At JoJo Maman Bébé we are happy to work with the Commercial Foundation and support inspiring work they do to help disadvantaged young adults. Like us, the Foundation are a B Corp certified organisation that is proven to put purpose ahead of profits. We have enjoyed working with their volunteers to help with a mug-making activity. We are now working alongside them to create an introduction gift for our new employees, these include printed mugs, pens and notebooks.

Ready to make smart choices? Click here for Commercial’s expert advice.

Request a call
Contact us today

Frequently Asked Questions

Explore our Frequently Asked Questions section to find answers to common queries about our products and services, helping you navigate your way to a better understanding.

What is employee onboarding?

Every time a new employee starts, they need some essential things to start working. Access to company systems, introductions to colleagues and managers, and training on new software – to name a few. Employee onboarding is a series of steps that gives them everything they need as quickly as possible.

How is a digital system better than a human one?

By saving time and reducing paperwork, as well as providing a consistent and standardised experience for all employees. It also streamlines the compliance process and ensures that all training is completed and documentation filed.

Digital systems also better support integration with other processes, so for example, the employee onboarding activities could be automatically triggered by, and data provided from, the recruitment and employment contract processes and systems.

What is an employee onboarding system?

Employee onboarding systems are digital, and often automated, platforms that provide an efficient and comprehensive way to onboard new hires. The system streamlines the process of collecting and managing employee data, setting up new employee accounts, providing orientation and training materials, and helping to ensure compliance with relevant laws and regulations.

Can I use my onboarding system with suppliers or customers?

There’s plenty of crossover between the needs of a new employee and those of a new supplier or customer, so many digital work process automation systems will now cater for multiple, different business processes and stakeholder groups within a single application.
These multi-purpose technologies enable organisations to maximise the return on their investments whilst simplifying their overall solutions landscape.


Other areas of interest

We offer more than just software support: our specialists are here to maximise the potential of your business, enhance efficiency, and create a smarter, safer business environment for you.

Purchase To Pay

Realise the potential of your business’s purchasing and payment efficiency with our purchase-to-pay services. We offer streamlined workflows, improved supplier relationships, and cost savings through optimised procurement practices.

Contract & Case Management

Optimise contract and case management in your business with our tailored solutions. Our services enable efficient tracking, organisation, and collaboration to drive productivity and compliance.

E Forms & Approvals

Renew your business with our e-forms and approvals services. Simplify document management, increase productivity, and enhance compliance with our streamlined digital solutions.