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Safeguard your systems with IAM

Protecting people and profits with robust authentication solutions.


reduction in breaches
The risk of data breaches is reduced by up to 80% with IAM.


quicker access
Managing identities and access is 86% quicker with IAM.


reduction in cost
Compliance costs can be reduced by up to 50% using IAM.


better value
Helpdesk costs can be reduced by up to 70% with IAM.


IAM is an essential and critical part of any modern cyber strategy.


People are your greatest asset, but they can also be your biggest weakness and most significant threat.

Identity and Access Management (IAM) is the set of policies, procedures, and technologies that ensure only authorised individuals have access to the correct resources. When the wrong people have the wrong permissions, accidents can happen, and security flaws appear.

A robust IAM strategy will ensure that your organisation stays productive, free of bottlenecks, and safe from cyber harm.

Protection at the gate post

Putting safeguards in place at the very beginning of an IT journey, at the access point, is a foundational step in any cyber security strategy. With more than 20 years of supporting our clients with their IT infrastructure, we bring a wealth of expertise to the table:

Proven track record

Commercial has provided IT services since 2003 and in the decades since we’ve helped hundreds of businesses to protect their organisational resources from cyber threats.

Cross-divisional insight

We design solutions in parallel with our colleagues across departments, meaning that what you get is much more than just a cyber strategy.

Leading partnerships

We work with the very best technology vendors – like Sailpoint, Okta, Cyberark, and Beyond Trust – to build the very best cyber solutions.

Bespoke, tailored, and robust cyber security strategies.

Speak to one of our expert technicians and discover how we can help you safeguard your business.


Navigating the complexity with expertise

IAM solutions can be complicated. Understanding the different technologies, standards, and protocols can be difficult, and therefore determining which solution is the most appropriate to meet your requirements is tough without an expert on side.

Managing seamless integration

You may already have systems in place that require access controls, making it difficult to integrate a new IAM solution. This can be particularly challenging if legacy systems are involved or if they operate across multiple locations.

Ensuring full compliance

Compliance with regulations such as GDPR, PCI-DSS, Cyber Insurance, Cyber Essentials are non-negotiable in most industries, so selecting an IAM which is compatible with these protocols is key.

Taking account of user experience

IAM solutions need to strike a balance between security and usability. If it’s too restrictive, it can severely impact user experience, leading to frustration and reduced productivity. If it’s not restrictive enough, it can lead to security vulnerabilities and circumvents the exact purpose it’s been implemented to meet.

Scalability and longevity of support

You need to continue to grow as a business and, naturally, you’re going to have changing needs. The market leading solution today may be redundant in three years, unless they keep up with the times and an expert partner makes sure you do too.

Don’t just take
our word for it…


Commercial deliver. We are fortunate to work with some amazing partners. Here are some examples of great things we hear every day.

RWK Goodman has been partnered with Commercial IT for over a decade, drawn by their consistent capacity for innovation and adaptability in discovering tailored solutions. One notable innovation involved the implementation of Silverfort identity protection technology, aimed at bolstering the security posture of our IT environment and ensuring compliance for cyber insurance. This was executed seamlessly, devoid of any requirement for agents or proxies, thereby minimising disruption to our staff and their work.


IAM systems may soon widely use the data from a person’s behaviour as a form of authentication, rather than traditional biometrics like a fingerprint or retina scan.

Passwordless Authentication

The world is moving away from passwords and their fundamental flaws. More use of biometrics, like fingerprint and retina scans, or one-time codes sent to user devices, are becoming more common place.

Federated Identity Management

This technology allows users to use the same credentials across multiple systems and organisations (like parent companies) to simplify the login process and improve security.

Commercially beneficial

Take advantage of a cross-divisional team of experts, market-leading relationships, and credentials.

Extended IT team

When we partner with you on a project, we join your team and become a bolt-on source of manpower and expertise. Your priorities and objectives become ours.


Choosing cloud over carbon has been part of our business for years. We’ll make it part of yours, whatever we work with you on.

Collaborative approach

Once we truly understand your business, we’ll lead you through your options using our innovative enablement framework.

Want to maximise efficiency? Click here for Commercial’s expert advice.

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Extra benefits

Working in partnership with you means that we bring all the added value of our organisation. We’re not going to withhold any of our expertise when we’re playing on the same team.

Myriad benefits

Our cross-divisional expertise wraps around your entire project – with consultants from several departments working together to ensure that no stone is left unturned.

Sustainability at our core

We keep your carbon footprint front of mind, which means we’ll never recommend anything that doesn’t improve your progress to being a greener, cleaner business.

Sole supplier savings

Cut your supplier lists and choose a partner who can advise, consult, design, implement and support you throughout your operations.

Bespoke, tailored, unique

We build custom systems that deliver value in every department of your business, with your current and future requirements in mind.

Established in


Don’t just take
our word for it…

Commercial deliver. We are fortunate to work with some amazing partners. Here are some examples of great things we hear every day.

The Tesco procurement team have been delighted with the way Commercial share our desire to entrench sustainability into our supply chain – we really are kindred spirits. Our ethical and sustainability policies are of paramount importance to our reputation and the Commercial team reviewed and approved all products in a short timeframe. Commercial are already committed to the ETI base code and are working on achieving EcoVadis accreditation for all suppliers on the Tesco account.
The new Walsall Housing Group office is a fantastic, fresh and modern workplace thanks to the wonderful work of the Commercial interiors team. They created a steering group to work alongside us to understand our demands and held regular meetings during the design process to keep us informed of the progress. Our desire was for a more collaborative space, with meeting booths and one-to-one seating, rather than traditional desks – and they delivered a fantastic final fit-out over the full four-floor building.
Each year, Commercial supplies accessory packs to graduate trainees at a leading accountancy firm, which are then picked, packed, and delivered to their home addresses by the Commercial Foundation. This not only guarantees that every new employee has the necessary equipment to be productive from their first day but also allows their IT team to focus on other responsibilities. Collaborating with the Commercial Foundation generates substantial social value returns on investment for the firm and contributes to improving the lives of the Foundation's volunteers.
Wollens have enjoyed a long-standing and fruitful partnership with Commercial because they are always introducing innovations and improvements to our IT environment. As the threat of cyber-attacks increases it was vital that we strengthened our capabilities for dealing with a ransomware attack with a cloud-based backup solution. Our solution means data cannot be altered or deleted, giving us a crucial way of recovering data to minimise any potential downtime and financial losses
Working with Commercial for our branded materials has proved to be effective and collaborative. The team is efficient and they listen to requests for improvements. Commercial has made branded goods simple.
As E-commerce in retail continues to grow, Commercial’s stock-management and fulfilment expertise has allowed a leading UK retailer to free huge amounts of warehouse space. Commercial took on the stocking of our employee uniform, transferring to a new supplier with the management of the supply being consolidated into their existing supply accounts. Not only did this free vital space in their distribution centre, the consolidated supply of all GNFR delivered significant delivery cost savings.
At JoJo Maman Bébé we are happy to work with the Commercial Foundation and support inspiring work they do to help disadvantaged young adults. Like us, the Foundation are a B Corp certified organisation that is proven to put purpose ahead of profits. We have enjoyed working with their volunteers to help with a mug-making activity. We are now working alongside them to create an introduction gift for our new employees, these include printed mugs, pens and notebooks.

Frequently Asked Questions

To understand our IAM offer, or ask any questions that we haven’t answered, please get in touch.

What is IAM?

IAM stands for Identity & Access Management and is the collective name for all of the policies, procedures, and technologies that prevent unauthorised access to any of your organisational resources. Whilst most of our projects focus on the cyber element, IAM also applies to physical devices, locations, and goods.

Does an IAM system include auditing?

Yes, any IAM solution we provide for you will include full auditing, analytics, and reporting capabilities. This will give you confidence in your compliance and allow you to monitor usage, spotting trends and patterns that may need closer attention.

What is single sign-on (SSO)?

Single sign-on (SSO) is an authentication process that allows users to log in to multiple applications and services with a single set of credentials. This simplifies the login process and reduces the risk of unauthorised access

What is a Digital Identity?

Modern organisations create digital identities for anybody who needs access to their resources – from their own staff to temporary contractors, to suppliers who come on sight. Digital identities are encrypted system files which authenticate a person is who they say they are.

What technologies does IAM use?

IAM typically utilises a combination of single sign-on (SSO), identity management solutions, authentication protocols (such as OAuth and OpenID Connect), access control systems (such as Role-Based Access Control), and directory services (such as LDAP).

What is the difference between authentication and authorisation?

Authentication is the process of verifying a user’s identity, while authorisation is the process of granting access to certain resources. Authentication is typically done through username/password combinations, while authorisation is done through access control policies.


Beyond Software Support

We go above and beyond software support. Our team of specialists is dedicated to unlocking the full potential of your business, optimising efficiency, and fostering a smarter, safer business environment tailored to your needs.


Drive effective governance with our comprehensive services. We offer strategic planning, policy development, and implementation support to ensure compliance, accountability, and sustainable business practices.

Detection & Response

Enhance your security posture with our detection and response services. We provide real-time monitoring, rapid incident response, and proactive measures to defend against cyber threats.

Process Automation

Boost productivity and efficiency with our process automation services. We streamline workflows, automate repetitive tasks, and optimise operations for accelerated growth and cost savings.