01242 703400



Home 9 Sustainability 9 Our Operations 9 Building Management

Building management for the age of sustainability

As we accelerate our drive to achieve Net-Zero by 2028, building management takes centre stage at Commercial. Our offices remain the hub of our organisation and a key focus for minimising our impact on the environment.

Commercial – your partner in

Building management for the age of sustainability

At Commercial, we are committed to driving positive change and embracing sustainability as a core value. As we propel forward with unwavering determination to achieve Net-Zero by 2028, building management emerges as a pivotal aspect of our mission. Our offices stand as the vibrant heart of our organisation, and it is here that we passionately endeavour to minimise our environmental footprint and leave a lasting, positive impact on the world.

With a forward-thinking approach, we place building management at the centre stage of our endeavours. Through innovative strategies, cutting-edge technologies, and an unwavering commitment to sustainability, we create spaces that not only cater to the needs of our organisation but also tread gently on the planet. Our team of dedicated experts work tirelessly to integrate sustainable practises into every facet of our operations, ensuring that we lead by example and inspire others to join the journey towards a greener, more sustainable future.

Join us as we embark on an exciting chapter, dedicated to building a better, more sustainable world. Together, let’s pave the way for the age of sustainability in building management, setting new standards, and leaving a legacy of positive change for generations to come.

Electric vehicle charging

One way that we’re reducing the direct and indirect emissions associated with our deliveries, business travel, and commuting is by supporting the use of electric vehicles and providing plenty of charging points (EVCs) at our Cheltenham and London premises.

The chargers for our London-based fleet of Ultra Low Emission Zone-compatible electric vehicles are powered by sunshine, thanks to our rooftop solar panels and charging points which connect straight to its energy output.

Electric vehicle chargers in Cheltenham HQ

22kw chargers linked to our rooftop solar in London

tCO2e estimated carbon saving from our EV fleet


Of our London fleet of delivery vehicles run on electric

Beyond fossil fuels

Non-domestic buildings account for around a quarter of uk building emissions, with offices having the second highest energy consumption of electricity (15%) and third highest consumption of gas (8%)

While commercial has been purchasing electricity 100% generated from renewables since 2006 – and generating some of our own through solar since 2012 – we are currently tackling the replacement of legacy gas and oil-powered heating systems.

By 2024, commercial’s buildings will no longer run on fossil fuels

  • Gas mains boiler powering the heating at our london office – completed 2021
  • Oil tank powering the heating in our cheltenham hq –decommissioning and completing by end of 2023
  • Air source heat pumps have been installed at our london site and will be in cheltenham by 2024, delivering clean and efficient heating. This will eliminate a large proportion of our scope 1 emissions


Efficient heating

Air source heat pumps are highly efficient, with a coefficient of performance (COP) averaging 3-4.

This compares to a COP of less than 1 for our old oil-fired heating, and industry average rates of 1.3 for fossil fuel-powered systems.

Space and

Water heating

Air source heat pumps can be used to provide hot water in addition to space heating.

This is making them a more versatile option than traditional gas systems.

Heating and


Air sourced heating is a cost-effective and efficient option for cooling and heating a building.

This type of heating reduces energy costs, provides a more comfortable and consistent temperature throughout the building.

Suited to

Confined sites

For commercial buildings in urban areas, air-source heat pumps may be the most viable option.

We have the maximum number of solar panels for the structure of our roof, and we’re too close to other buildings to install ground-source pumps.

ISO 14001

Upholding standards for ourselves and others

Commercial has held a ISO14001 certification – which is based on the internal standard for effective EMS – from BSI since 2008

Such is the value that we place on accreditation, we provide strategic consultancy for organisations looking to achieve their own official sustainability certifications. We are BSI Associate Consultants and Planet Mark Associate Consultants, helping clients to achieve:

ISO 14001

The Planet Mark


Renewable electricity

The union of nature and technology that’s powering our offices and electric fleet.

Solar PV

Generating power on site in Cheltenham and London

Hybrid Invertors

Installed to meet future battery storage needs

EV charging

Fuelling our electric vehicles sustainably at our sites

Proven sources

Trusted partners to ensure our grid supply is green

The UK goal is to provide the nation with100% of its electricity from renewable sources by 2035.

Commercial has been using only renewable electricity since 2006, and we’re being ambitious and aiming to become 100% self-sufficient for renewable energy across our sites by 2028.

In 2022 we generated 98,914kWh from our solar arrays at our Cheltenham HQ and London site. That’s enough to have powered 34 medium-sized homes for their entire annual electricity usage.

Our goal

  • Web Designs 78% 78%

Power generated

  • Support Quality 45% 45%
Over the decade, since installation, we’ve generated over 760,000 kilowatt hours of our own power from solar arrays.


In 2012 we installed 180 photovoltaic (PV) solar panels at our Cheltenham HQ, sufficient to generate approximately 40kWp.

A further 264 PV panels were installed at our London depot, generating approximately 80kWp of clean power.
We generate power for our offices and electric vehicles, sending surplus to the grid. Battery storage means we’ll store and use more in future.

Don’t just take
our word for it…

Commercial deliver. We are fortunate to work with some amazing partners. Here are some examples of great things we hear every day.

The Tesco procurement team have been delighted with the way Commercial share our desire to entrench sustainability into our supply chain – we really are kindred spirits. Our ethical and sustainability policies are of paramount importance to our reputation and the Commercial team reviewed and approved all products in a short timeframe. Commercial are already committed to the ETI base code and are working on achieving EcoVadis accreditation for all suppliers on the Tesco account.

Global sanitation support

One third of the global population does not have access to clean toilet facilities. That’s around 2.8 billion people without a safe and sanitary place to go to the toilet.

We’re committed supporters of the Tearfund charity’s Toilet Twinning initiative. Every year, we twin every single loo and urinal across our business (that’s 23 in total) for a family or community in the poorest, most challenging areas in the world.

Our sponsorship pays for toilets, sanitation, access to clean water and hygiene education. Commercial’s Foundation has joined in too, twinning a further two loos.

Communities supported every year.

Countries we’ve toilet twinned with.

Locations include: Central African Republic, Cote d’Ivoire, Democratic Republic of Congo, Malawi, Myanmar, Nicaragua, Pakistan, Tanzania, Uganda and Zambia. 

Zero waste to landfill

Nothing. Zilch. Nada. We achieved zero waste to landfill in 2012, the first in our industry to do so.

Making good from what’s not needed. 

Commercial continues to follow the mantra of reduce, reuse, recycle. In 2022, we recycled 85% of what would have been waste, and incinerated the remaining 15%.

While the process of incinerating waste materials produces energy, ultimately we’re working towards zero incineration too, by 2026.

Our model for modern business

As businesses, we can all make a vital contribution to sustainable operations, through building management.

“Even with our teams now embracing a hybrid-working model, our offices remain the hub of our organisation and a key focus in terms of minimising our impact on the environment.

Commercial has been operating with renewable energy since 2006, a carbon neutral company since 2006 and zero-waste to landfill since 2012. We continue to work hard to reduce our emissions and off-set those that we can’t avoid.

Buoyed by the reductions we’ve already achieved – and the resolute energy and positivity shown by our Commercial colleagues, clients, suppliers and partners – we are making significant progress towards realising our ambitious target of achieving Net Zero by 2028.”

Simone Hindmarch
Co-founder and Managing Director, Commercial

Better building management

Commercial is closely tracking our progress towards Net Zero by 2028 through the improvements in our building management.

Lockdown variances

Inevitably, when our buildings were all but dormant during the periods of lockdown, our energy usage and emissions dropped.

So, we were very encouraged that only a small increase in annual carbon emissions was recorded in the first year following the end of lockdowns.

The journey continues

Our total carbon intensity (tCO2e/£m) across all three scopes has decreased by 89% since 2006, the year our sustainability journey started. Having installed the maximum renewable generation equipment for our sites, our focus turns to energy storage and a never-ending drive to improve efficiencies.

Post-pandemic progress

Reviewing the data outside of the periods of lockdown, our Scope 1 and 2 emissions have reduced by 45% and 19%, respectively.

That means we are well within our emissions reduction targets to get us to Net Zero across all three scopes by 2028.

Frequently Asked Questions

If you’re interested in learning more about sustainable building management for your own organisation, please get in touch. Here’s some information that you may find helpful.

What is Sustainable Building Management?

Sustainable building management is the practice of using strategies and technologies to reduce the environmental impacts of buildings and create a more sustainable and efficient built environment. 

What are the key elements of Sustainable Building Management?

The key elements of sustainable building management include energy efficiency, sustainable building materials, water efficiency, indoor air quality, waste reduction, and renewable energy.

What are some examples of Sustainable Building Management practices?

Examples of sustainable building management practices include energy efficient lighting systems, solar panels, green roofs, rainwater harvesting systems, low flow plumbing fixtures and more.

What is the importance of Sustainable Building Management for the environment?

Sustainable building management is important for the environment because it reduces energy consumption, water consumption, grid dependency and promotes the use of renewable energy sources.

What are the benefits of Sustainable Building Management?

The benefits of sustainable building management include increased energy efficiency, reduced environmental impacts, improved air quality, cost savings and reducing dependency on the carbon intensive grid.

What is the role of technology in Sustainable Building Management?

Technology plays an important role in sustainable building management by enabling the monitoring and tracking of building performance and allowing for more efficient and effective operations.

What is the role of the building manager in Sustainable Building Management?

The facilities team and sustainability team play an important role in sustainable building management by ensuring the efficient operation of the building and implementing sustainable building practices.

How can Sustainable Building Management save money?

Sustainable building management can save carbon emissions and money by reducing energy and water costs, decreasing maintenance costs, and increasing property values.

Send our SUSTAINABILITY team a message

Have a question for us? Ask away.

making our company more environmentally conscious

In an era where the importance of environmental consciousness cannot be overstated, our Sustainability Team has risen to the challenge with unwavering commitment and innovative thinking. Led by their passion for creating a better and more sustainable future, they have implemented strategies that not only benefit our company but also contribute to the greater good.

Simone Hindmarch

Co-founder and managing director