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Home 9 Sustainability 9 Our Commitments 9 Employee Engagement


Working together to improve the future

Small steps make giant impacts. Across our business, we have initiatives in place to make sure that our collective action is much greater than the sum of its parts. Hundreds of empowered people, led by strong and committed leaders, all pulling in the same direction.

Commercial’s employee engagement provides a clear path that everyone can follow, leading to a brighter future for all.

“From colleagues, clients, suppliers and partners to friends and family, it is working together that makes the real difference when it comes to taking care of business and each other.”

Simone Hindmarch
Co-founder & Managing Director, Commercial

Change champions

Our award-winning employee engagement programme, Change Champions, inspires and empowers our team to drive business transformation through their own initiative.

Since launching in 2015, almost 200 employees have taken part in projects to create lasting impacts on our business and culture. Through the programme, they get all of the tools and guidance to make their projects a success and emerge as fully flourished change makers.

Identify an opportunity

Participants learn how to look for the chance to make positive change and build the case to take it on.

Develop the plan

Then they’re coached through the creation of a realistic action plan, in pursuit of positive outcomes.

Take ownership

And once the project kicks off, they step into leadership roles and become the figurehead for that change.


Fruity Fridays

Secure Cycle Shelter

Living Wall

Commercial Lottery

Volunteer Day

Commercial V Arthritis

IT with Conscience

SUP & Recycling

Do Nation


Net Zero Home

Women in Tech

Personal Carbon Offsetting

We’re a completely carbon neutral company – meaning we cut all of our emissions where we can and offset anything we can’t. And as we make our way towards being Net-Zero by 2028, we want to bring our colleagues, and their personal carbon impacts, along with us.

By partnering with Ecologi, we offer our teams a subscription service to offset the impact they make in their personal lives. That way, their carbon footprint shrinks at home and at work.

We pay half the subscription cost for any employee who signs up to the plan.

So far, almost fifty percent of our workforce take advantage of the programme, planting 16,000+ trees to date, all for the price of a monthly coffee and croissant

31 projects

Our offset subscriptions have funded forestry and clean energy projects around the world.

1,200+ tonnes

So far we’ve offset 1243.64 tonnes of carbon emissions.


16,821 trees

We’ve planted trees in Mozambique, Kenya, Madagascar, Tanzania, Brazil, and the UK!

20 months

After almost two years, half of our entire workforce offset their personal carbon.

Home is where the start is

Acknowledging that to reduce our emissions and achieve net-zero each of us needs to tackle the carbon reduction challenge in our personal lives, Commercial’s Change Champions created an interactive, online brochure to help employees reduce their carbon footprint at home and support Commercial’s efforts to reduce Scope 3 emissions.

It helps our team to be more energy-efficient and mindful both in the workplace and at home, stretching our carbon offsetting goals far beyond the office.



We’re committed to supporting charitable causes in our communities.

Charity charters are formal commitments to support charitable causes and make a positive impact on society. They outline the goals, strategies, and activities that an organisation will stick to in order to provide the most value to their chosen charity.

For Commercial, we hold regular events, fundraisers, and encourage our team to get involved in community projects through our Branching Out initiative. We also hold a monthly charity draw, which employees can join through a £2 salary pledge. Whoever wins gets half of the money raised, with the other half going to our nominated charity.

Donated to charities through our lottery

Volunteer days given to causes chosen by our colleagues

Salary sacrifice schemes

Purchasing a new form of transport is a privilege which many people want to do but can’t always afford.

That’s why we run salary sacrifice schemes on big impact opportunities – from cycles to electric cars – to give our colleagues a better chance of doing their bit for the environment, all of which is tax-free and cost-effective.

Our commitment to running these schemes demonstrates our holistic approach to sustainability. We acknowledge that addressing environmental challenges requires collaborative efforts, and our colleagues are integral to this process. By providing them with the means to embrace environmentally friendly alternatives, we create a ripple effect of positive change that extends beyond our organisation. It fosters a sense of collective responsibility, where each colleague becomes a catalyst for sustainable practises within their communities.

In conclusion, our salary sacrifice schemes for impactful environmental opportunities symbolise our dedication to both our colleagues and the planet. Through these initiatives, we inspire and enable our colleagues to actively participate in the ongoing journey toward a greener future. The schemes not only empower individuals to make sustainable choices but also reflect our organisation’s values, innovation, and leadership in creating a better world for current and future generations.

branching out

Giving up a day’s work to give back to charity

Branching Out, another scheme designed by our Change Champions, gives every Commercial employee an extra paid day of leave per year, to spend a day giving back to the community.

colleagues who have taken part in volunteer days so far.

hours spent supporting causes by Commercial employees.

organisations supported by the Branching Out programme.

Gardening at Kites Corner, home to the James Hopkins Trust

A special place providing nursing respite care for children, our team was glad to roll up their sleeves and help out in the sensory garden.

Volunteering with Teckels cats and dogs sanctuary

From setting up Teckels’ first pop-up shop, to laundry and sweeping up, we were pleased to help out – rewarded with cat and dog cuddles.

Empowering change together

Everything that we have achieved – and are yet to achieve – is thanks to the skills, ambition and commitment of Commercial’s people.

We are socially connected; at work, at home, and within our communities.

Today, sustainability is no longer something we do, it is who we are. Embedded in the values of our 300-strong Commercial family, we call it Commercial by Nature.

Simone Hindmarch, Co-founder & Managing Director, Commercial

Commercial by nature

Sustainability runs as a thread throughout our business, in the services we provide, in the way we behave and in the ideas we share.

Supporting young people

In 2015 we set up our social enterprise, Commercial Foundation. It’s created opportunities for young people in our local area to ignite their skills and ambition, and they produce much of our branded merchandise.

Awards recognition

We’re proud of all that our team’s achieved through being so highly engaged. And it’s thrilling for our employee engagement to be recognised with awards from Planet Mark in 2019, and the Corporate Engagement Awards in 2021

Making an impact

In our most recent Social Impact Report, we’ve shared our progress to date, the actions we’re taking, and the ambitions that drive us.

Frequently Asked Questions

Whether you’re just getting started, or looking for fresh ideas, there’s lots to explore on the subject of employee engagement.

What is Employee Engagement?

Employee engagement is a workplace approach that focuses on motivating and inspiring employees to do their best and create a positive work environment.

What are some ways to improve Employee Engagement?

Some ways to improve employee engagement include providing meaningful work, offering opportunities for growth and development, recognising employee achievements, providing open and honest communication, and creating a positive work environment.

What is the difference between Employee Engagement and Employee Satisfaction?

Employee engagement focuses on motivating and inspiring employees to do their best work, while employee satisfaction focuses on the overall happiness of employees in their current roles.

How do you create an Employee Engagement strategy?

An effective employee engagement strategy should include a clear understanding of the goals and objectives, a plan for how to achieve those goals, and a timeline for implementation plus buy in from the board members and managers.

What is the role of technology in Employee Engagement?

Technology can play a key role in employee engagement by providing tools for communication, collaboration, and feedback.

Why is Employee Engagement important?

Employee engagement is important because it can lead to increased productivity, better customer service, improved employee morale and retention, and a better overall company culture.

How can managers increase Employee Engagement?

Managers can increase employee engagement by creating an inclusive environment that values and respects employees, providing feedback and support, setting clear expectations, and offering recognition and rewards.

How can HR departments measure Employee Engagement?

HR departments can measure employee engagement through surveys, focus groups, and other methods of employee feedback.

What is the connection between Employee Engagement and organisational performance?

Research has shown that organisations with higher levels of employee engagement tend to have better organisational performance.

How can companies invest in Employee Engagement?

Companies can invest in employee engagement by providing opportunities for professional development, offering recognition and rewards, and creating a positive work environment.

Send our People and Culture team a message

Have a question for us? Ask away.

reinforcing our reputation as a trusted partner

Our People & Culture Team are playing an indispensable role in shaping the heart and soul of our organisation. Their genuine passion for nurturing a positive workplace culture and their relentless pursuit of excellence have left an indelible mark on us all. I am truly grateful for their efforts and I wholeheartedly embrace the way in which they seek to empower our workforce and achieve remarkable success. Check out our vacancy board and take your next step on the ladder.

Simone Hindmarch

Co-founder and managing director