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Digital mailrooms to boost productivity and security

Reap the rewards of an all-in-one service and free up resource in your organisation.


88% of organisations report improved customer service after implementing a digital mailroom


69% of businesses use a combination of physical and digital mail

Pre-pandemic, mishandled mail was estimated to cost UK businesses £2bn per year


66% of organisations report a drop in paper waste after implementing a digital mailroom

In a hybrid world

Accelerate and automate your mail workflow


In a hybrid working world, traditional postage can slow down distributed enterprises.

But digital mailrooms are accessible remotely – speeding up customer service, improving user experience and sharpening your sustainability.

Our multi-brand, full-suite service spans the entire digital mailroom market. With freedom of choice across hardware, software, and service providers – we can build you a bespoke solution that delivers to your specific business objectives.

Cross-divisional benefits.

Bringing Commercial’s experts together, we consult and collaborate to design a service that takes into account your infrastructure, security, business processes, and sustainability goals.

Extensive enterprise experience.

With 30+ years of experience in design, delivery, and implementation – we know the people, partners, and shortcuts to get the best solutions and best value.

Helping to manage the burden of inbound and outbound mail

Reap the rewards of digitisation and automation

Helping to manage the burden of inbound and outbound mail, with intelligent solutions for document creation, capture, and processing – enables you to concentrate on what matters most.

The big five challenges of mailroom services.


Labour costs for physically handling large scale mail is resource intensive.


For most businesses, digital mailrooms are new ventures. Expert help helps.


Taking your staff through a big change project needs careful planning.


With upfront investment, subscriptions, and licenses – value for money is key.


The combination of multi-disciplinary services, from hardware purchase to process design, requires a cross-divisional partner to implement effectively.

Don’t just take
our word for it…

Commercial deliver. We are fortunate to work with some amazing partners. Here are some examples of great things we hear every day.

The Tesco procurement team have been delighted with the way Commercial share our desire to entrench sustainability into our supply chain – we really are kindred spirits. Our ethical and sustainability policies are of paramount importance to our reputation and the Commercial team reviewed and approved all products in a short timeframe. Commercial are already committed to the ETI base code and are working on achieving EcoVadis accreditation for all suppliers on the Tesco account.

Your success is just one click away – access Commercial’s expert advice.

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Staying ahead of the game

Innovation and
collaboration on tap

Our technical experts and commercial consultants are always looking for the next game changing technology, and experimenting with how to make it work better for your business. Our investment in emerging technology and expertise keeps us, and our clients, ahead of the game.

Alastair Adams

Co-Founder & Director

Making sustainable improvements

Transforming your carbon footprint through tech.

Reducing your environmental impact is top of our agenda, whatever the product or service.

And when it comes to digital mailrooms, the potential for making sustainable improvements is significant. We’ll use our commitment to ESG and CSR to help you meet your green goals and reduce the impact of paper flow, storage, transportation, and commuting.  


of firms with a digital mailroom use less paper.

Digital mailrooms have contributed to a reduction in CO2 emissions of 5.2 million tonnes in the UK.

Digital transformation projects are always moving at pace.

Digital mailrooms are quickly becoming a focus for predictive and behavioural tech, incorporating Artificial Intelligence (AI) and Machine Learning (ML).

These advances create fully automated workflows, which means that the amount of human capital being released is growing by the day.

When it comes to working towards sustainability goals, digital innovations in the mailroom are quickly making it the heart of your eco drive.

Our process

How we work



First, we listen to your requirements.



We’ll make recommendations to meet your needs and budget.



As partners, we’ll flex to suit your growing organisation.

Established in


Don’t just take
our word for it…

Commercial deliver. We are fortunate to work with some amazing partners. Here are some examples of great things we hear every day.

The new Walsall Housing Group office is a fantastic, fresh and modern workplace thanks to the wonderful work of the Commercial interiors team. They created a steering group to work alongside us to understand our demands and held regular meetings during the design process to keep us informed of the progress. Our desire was for a more collaborative space, with meeting booths and one-to-one seating, rather than traditional desks – and they delivered a fantastic final fit-out over the full four-floor building.
Each year, Commercial supplies accessory packs to graduate trainees at a leading accountancy firm, which are then picked, packed, and delivered to their home addresses by the Commercial Foundation. This not only guarantees that every new employee has the necessary equipment to be productive from their first day but also allows their IT team to focus on other responsibilities. Collaborating with the Commercial Foundation generates substantial social value returns on investment for the firm and contributes to improving the lives of the Foundation's volunteers.
Wollens have enjoyed a long-standing and fruitful partnership with Commercial because they are always introducing innovations and improvements to our IT environment. As the threat of cyber-attacks increases it was vital that we strengthened our capabilities for dealing with a ransomware attack with a cloud-based backup solution. Our solution means data cannot be altered or deleted, giving us a crucial way of recovering data to minimise any potential downtime and financial losses
Working with Commercial for our branded materials has proved to be effective and collaborative. The team is efficient and they listen to requests for improvements. Commercial has made branded goods simple.
As E-commerce in retail continues to grow, Commercial’s stock-management and fulfilment expertise has allowed a leading UK retailer to free huge amounts of warehouse space. Commercial took on the stocking of our employee uniform, transferring to a new supplier with the management of the supply being consolidated into their existing supply accounts. Not only did this free vital space in their distribution centre, the consolidated supply of all GNFR delivered significant delivery cost savings.
At JoJo Maman Bébé we are happy to work with the Commercial Foundation and support inspiring work they do to help disadvantaged young adults. Like us, the Foundation are a B Corp certified organisation that is proven to put purpose ahead of profits. We have enjoyed working with their volunteers to help with a mug-making activity. We are now working alongside them to create an introduction gift for our new employees, these include printed mugs, pens and notebooks.

Need solutions? Click here for Commercial’s expert advice and find answers.

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Contact us today

Frequently Asked Questions

Explore our Frequently Asked Questions section to find answers to common queries about our products and services, helping you navigate your way to a better understanding.

What is a digital mailroom?

Digital mailrooms are a service that replaces the traditional physical mailroom – by using digital and automation solutions to scan, index, route, store, and securely share documents.

What benefits does it give me?

Faster processing, improving accuracy, fewer errors, enhanced security, and lower costs.

How secure is a digital mailroom?

With the best advice and safeguarding in place digital mailrooms can be highly secure, with authentication, encryption, and other security measures in place to protect data.

What documents can be processed?

Most processes can be handled by a digital mailroom – including invoices, contracts, forms, letters, and digital documents like emails and PDFs.

What technology does it use?

Typically it’s a blend of hardware and software solutions – like advanced imaging and data capture, and increasingly AI and ML.

What about data compliance?

A digital mailroom can help organisations stay compliant with regulatory requirements, such as GDPR, through the secure processing and archiving of documents, and integration with customer relationship management (CRM) systems.


Other areas of interest

We offer more than just software support: our specialists are here to maximise the potential of your business, enhance efficiency, and create a smarter, safer business environment for you.

Purchase To Pay

Simplify your end-to-end purchasing and payment operations with our purchase-to-pay solutions. Gain control, visibility, and automation for seamless and compliant procurement processes.

Onboarding Processes

Accelerate employee onboarding with our comprehensive services. From paperwork to training, we streamline the process, ensuring a seamless transition for new hires.

Contract & Case Management

Streamline contract and case management with our professional services. We provide innovative solutions to centralise, track, and manage contracts and cases effectively.