Our job is to make yours easy
Your dedicated account team
We know how important it is that your orders are right first time, on time, every time.
That’s why each of our customers has a single point of contact within a dedicated account team. They understand your business objectives and how to meet them. So, if you have any questions, you’ll know exactly who to call. And if an urgent need arises, they’ll move heaven and earth to hit your deadline.
“Our personal account manager makes a huge difference. It is a big advantage to have one specific person who looks after our account and knows the company inside out."Kuoni Travel
Implementation, reporting and progress reviews
Quick and seamless integration is a top priority for new customers. We get that. Our processes have been refined to ensure that everything runs smoothly, and that projects deliver on their promises. Fast.
Defining your profile
A Business Development Manager visits you onsite to scope out requirements and uncover any issues you currently face.
Writing your proposal
The BDM outlines everything we can do to help. From this point on, they will always be your first port of call.
Implementing our plan
You may have incumbents in place. End users probably need training. Various stakeholders may be involved. We can handle all these complexities and more.
Reviewing your account
Monthly reports analyse spend patterns and provide insights enabling you to make savings, control costs or boost sustainable sourcing. We provide MI to facilitate informed decisions.
Following up on reviews
Your BDM might highlight alternative distribution models, products or trickles of expenditure that could be tightened up. We work in partnership with you to continually improve the procurement process.
Managing costs and lowering spend intensity is mission-critical for many of our customers.
We’ve developed a cohesive, intuitive approach to office supplies purchasing that makes it easier to achieve this goal.
Our 24,000-product portfolio is underpinned with transparent reporting, seamless delivery and proactive account management. It’s not about artificially low prices. It’s about intelligent procurement. And it means we can make a tangible, measurable difference to the bottom-line. For the long-term.