Privacy Policy

  1. Who are Commercial Group and how can you contact us?

Commercial Group provide a wide range of business services to help organisations operate more efficiently, productively and responsibly.

Commercial Group is responsible for processing the personal information you provide to us in a secure and fair manner and in accordance with the new EU General Data Protection Regulations that come into force on 25th May 2018. and is registered with The UK Information Commissioner’s Office (ICO) under the UK Data Protection Act 1998.

If you have any questions, comments or concerns about this Privacy Policy or about how we handle your personal information, you may contact us at privacy@commercial.co.uk.

Your request will be directed to the appropriate Commercial Group member.

You have the right to tell us if you:

  • don't want to be contacted in the future by us
  • would like a copy of the personal information which we hold about you
  • would like us to correct, update, or delete your personal information in our records
  • wish to report any misuse of your personal information.

To assist us in dealing with your request, please provide your full name and details.

  1. What information do we collect?

From time to time you may be asked to provide us with personal information about yourself (e.g. name, job title and contact details) to provide you with the best customer experience we can when you order and receive some of our goods, or use some of our business services. 

We will also collect other information about you and the devices you use to access our website, or may ask other third parties to do so for us. In such cases we do so by using ‘cookies’. For more information, please see below and our Cookie Policy at https://commercial.co.uk/cookies/

  1. What do we use your personal information for?

We will use your data to tailor our service to match your needs via statistical analysis, relating to issues such as site usage.

  1. How do we protect and use your personal information?

Online privacy and information security is a key aspect of our customer service to you and we take it extremely seriously. We use a variety of the latest technologies and procedures to protect your personal information at all times from unauthorised access, alteration, use, disclosure or destruction.

We have legal obligations, under the EU General Data Protection Regulation and the UK Data Protection Act 1998, to process any personal information that you provide to us securely and fairly. Each time you provide us with personal information we will let you know how we intend to use it.

  1. How long do we keep your personal information for?

We will hold your personal information securely and will keep it for as long as you use the service that you have requested. We may also keep it to comply with our legal obligations, resolve any disputes and enforce our rights.

In all cases, our need to hold and use your personal information will be reassessed on a regular basis, and all personal information that is no longer required for any purpose will be securely disposed of.

  1. Who do we share your personal information with and how do we do it?

From time to time we need to involve other people and organisations in order to continue providing you with the products and services you require. If we share your information, we want to give you peace of mind that we only do so in accordance with our legal data protection and privacy obligations

As part of the services offered to you through this website, the information which you give to us may be transferred to countries outside the European Union (“EU”). For example, some of our suppliers may be Privacy Shield whereby participating companies are deemed to have adequate protection and therefore facilitate the transfer of information from the EU to the US. If you use our services while you are outside of the EU, your information may be transferred outside the EU to give you those services.

  1. What is a cookie?

When you enter our site your computer will automatically be issued with a cookie. Cookies are devices that identify your computer to our server and personalise the site for your future use. Cookies only record the areas of our site that a computer has visited. A cookie will not provide us with any personal information. Therefore, if you have not supplied us with any personal information, you can still browse our site anonymously.   If you do not want a cookie you can set your browser to deny it.

  1. IP Address

If you are connected to the Internet you will have an IP Address. The address will be automatically collected and logged as part of the connection of your computer to our web server and may be used to determine the total number of visits to each part of the site. If there is a security breach the Internet Service Provider will identify the relevant IP Address and the user may be contacted. 

  1. Scope of this policy

This Privacy Policy only covers the use of the Commercial Group website at www.commercial.co.uk. Links within this site to other websites are not covered by this policy.

  1. Changes to this Privacy Policy

We may change this Privacy Notice from time to time by posting the updated version of the Privacy Policy on the Commercial website. We will give you reasonable notice of any material change. We encourage you to visit frequently to stay informed about how we use your personal information.