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Digital vending for 24/7 businesses

Providing smart access to the essentials, whenever it’s needed.

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Digital vending machines can increase transaction volume by 20% and revenue by 25%

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Reduce inventory costs by up to 15% by using digital vending solutions to manage stock.

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Security features like facial recognition and real-time inventories means digital vending machines are able to reduce theft by up to 40%.

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Digital vending machines can increase accessibility for users with disabilities by up to 30%.

SERVICE OVERVIEW

Digital vending for when convenience is key

 

The pace of work today means people need instant access to essential products.

Whether that’s on-site refreshments to reduce time away from their desks, office or IT supplies to eliminate delivery times, digital vending machines empower the modern workplace towards greater productivity.

Coupled with the ability to act as lockers, to distribute post and parcels efficiently, and more intelligent analytics to manage stock, usage, and costs – digital vending becomes a powerful tool to increase efficiencies across your business.

Wraparound expertise

Working alongside technicians, consultants, and experts from across our business – our advice comes with all the considerations of how digital vending will slot into your wider business operations (like your energy efficiency goals, or your digital workspace projects.)

Technology tried and tested

Our offices are home to many of the products we recommend to our clients. And for those we don’t use ourselves, we put them through their paces at our in-house testing lab. That means that whenever we introduce some tech to you, we’re confident that it’s the best solution.

OVERCOMING YOUR CHALLENGES

Empower your people, empower your business

Giving your staff the tools to be more productive means your organisation becomes more efficient.

Digital vending is the solution to many problems at once, but it does come with challenges if you want to get it right first time:

Understanding the latest trends
Keeping up with the pace of change in digital technologies means having the time and headspace to always keep an eye on the market.
Aligning tech and goals
Even if you’re aware of the landscape, it can be difficult to assess every innovation against whether it’s right for the needs of your business.
Managing change
When you do find the right solution, it needs careful planning and execution. New systems and processes often come with their growing pains and they need careful consideration to maximise user adoption.
Finding the right vendor partner
Purchasing the best product is only half the battle, you also need to evaluate who’s going to be the best partner to work with long-term. If you’re unfamiliar with the market or you don’t have the resource to stay on top of it, choosing the right partner will be a crucial decision.
Measuring ROI
Any investment in technology needs to provide a clear return on investment. For digital vending, it might not be the most obvious calculation, so you need to set up a process that allows you to prove value, make changes, and assess future plans.

Ready to make smart choices? Click here for Commercial’s expert advice.

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we are unique

Innovation, iteration, and ideas 

By testing the tech, seeing the results with hundreds of clients, and maintaining good partnerships with the world’s best providers – our experience and experimentation can help keep you ahead of the curve and maintain your competitive advantage.

Marc Cavendish

Head of Smart Technologies

HOW YOU BENEFIT

Bespoke solutions for brilliant businesses.

No two organisations are the same and, when your customer is also your employee, you need something that’s truly tailored to their needs.

We build all of our solutions from scratch – working with leading providers from across the market to pick the best combination technologies, products, support packages, and licenses – to suit your business. As a reseller, rather than a manufacturer, we can pick from the best products – wherever they are.

 

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A switch to digital vending can deliver +20% efficiency.

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Digital vending can offer almost a third more products.

Insight into digital vending innovations.

Transactional technology, like RFID and Contactless, means better customer experience and more efficient purchases and services. Technologies like blockchain, voice, and biometric are being integrated into payment processes for greater security and quicker check-outs.

Personalised vending experiences, where users can be recognised by the digital vending machine and recommended products or even discounts, is helping to make every day experiences smarter. The use of smart discounting can also help to boost sales of slow-moving stock.

Augmented reality (AR) and virtual reality (VR) can enhance the shopping experience by showcasing products in a more engaging and interactive way. This can empower smarter buying decisions and, like personalisation, help to promote certain products and stock.

Sustainable vending solutions are making the process more eco-friendly. Use of behavioural analytics can uncover opportunities for power-saving, and ports for returning product wrapping can drive recycling rates up.

Don’t just take
our word for it…

Commercial deliver. We are fortunate to work with some amazing partners. Here are some examples of great things we hear every day.

The Tesco procurement team have been delighted with the way Commercial share our desire to entrench sustainability into our supply chain – we really are kindred spirits. Our ethical and sustainability policies are of paramount importance to our reputation and the Commercial team reviewed and approved all products in a short timeframe. Commercial are already committed to the ETI base code and are working on achieving EcoVadis accreditation for all suppliers on the Tesco account.

Our process

How we work

01

Discover & assess 

First, we listen to your requirements, audit your physical and digital setup, and establish your current practice. 

02

Consult & advise

We’ll consult your key stakeholders and make recommendations to meet your needs and budget. 

03

Design & test 

Future state design options are presented, and a route chosen for piloting proof of concept.  

04

Implement & control

Then we manage the process of rolling out software, hardware and processes, from start to finish. 

05

Review & optimise 

Once implemented we review; checking the solution meets the original goals and adjusting as required. 

06

Innovate & grow 

As partners, we’re here to flex as your needs evolve; taking the same project to additional departments or advising on another aspect of your digital workspace 

Established in

1991

Don’t just take
our word for it…

Commercial deliver. We are fortunate to work with some amazing partners. Here are some examples of great things we hear every day.

The new Walsall Housing Group office is a fantastic, fresh and modern workplace thanks to the wonderful work of the Commercial interiors team. They created a steering group to work alongside us to understand our demands and held regular meetings during the design process to keep us informed of the progress. Our desire was for a more collaborative space, with meeting booths and one-to-one seating, rather than traditional desks – and they delivered a fantastic final fit-out over the full four-floor building.
Each year, Commercial supplies accessory packs to graduate trainees at a leading accountancy firm, which are then picked, packed, and delivered to their home addresses by the Commercial Foundation. This not only guarantees that every new employee has the necessary equipment to be productive from their first day but also allows their IT team to focus on other responsibilities. Collaborating with the Commercial Foundation generates substantial social value returns on investment for the firm and contributes to improving the lives of the Foundation's volunteers.
Wollens have enjoyed a long-standing and fruitful partnership with Commercial because they are always introducing innovations and improvements to our IT environment. As the threat of cyber-attacks increases it was vital that we strengthened our capabilities for dealing with a ransomware attack with a cloud-based backup solution. Our solution means data cannot be altered or deleted, giving us a crucial way of recovering data to minimise any potential downtime and financial losses
Working with Commercial for our branded materials has proved to be effective and collaborative. The team is efficient and they listen to requests for improvements. Commercial has made branded goods simple.
As E-commerce in retail continues to grow, Commercial’s stock-management and fulfilment expertise has allowed a leading UK retailer to free huge amounts of warehouse space. Commercial took on the stocking of our employee uniform, transferring to a new supplier with the management of the supply being consolidated into their existing supply accounts. Not only did this free vital space in their distribution centre, the consolidated supply of all GNFR delivered significant delivery cost savings.
At JoJo Maman Bébé we are happy to work with the Commercial Foundation and support inspiring work they do to help disadvantaged young adults. Like us, the Foundation are a B Corp certified organisation that is proven to put purpose ahead of profits. We have enjoyed working with their volunteers to help with a mug-making activity. We are now working alongside them to create an introduction gift for our new employees, these include printed mugs, pens and notebooks.

Take the next step – click now for Commercial’s expert advice.

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Frequently Asked Questions

Take a look below at some of the more common questions that come up about digital vending.

What is digital vending?

Digital vending mostly refers to the digitisation of traditional vending machines, offering greater compatibilities and benefits for business. Digital vending can also apply to non-transactional machines, like lockers.

Are digital vending transactions more secure?

Yes, because they use secure payment processing systems such as EMV (Europay, Mastercard and Visa) or NFC (Near Field Communication) technologies to ensure that all transactions are safe and secure. These systems use encryption to protect customer information, and ensure that all payments are authorised and valid.

How is digital vending better?

Being connect to the internet, and using more modern technology to offer better functions, digital vending means increased convenience and efficiency, improved customer service, and the ability to track and analyse sales data.

Are digital vending machines more difficult to maintain?

No, they are often easier than traditional versions because they’re ‘smart.’ The machines are equipped with advanced features that allow businesses to monitor the performance of the machine and quickly diagnose any issues. You can also access real-time data and analytics to understand customer behaviour and improve the performance of the machine.

EXPLORE OUR SERVICES

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