Careers at Commercial

Regional Field Engineer - South West



Closing Date



South West


Available on request

Working Hours

Full-Time 37.5 hours per week


We currently have a regional support vacancy based in the Southwest Region (M5 Corridor) for an experienced IT Support Engineer to provide 2nd/3rd line support across several outsourced managed service clients.

We want you to…

  • Provide day-to-day support and management of the school’s ICT resources ensuring that there is adequate provision to meet the needs of the staff and students
  • Provide management and support of the client’s core infrastructure, services and data within defined SLA’s to ensure a continuity of service to all users including fault diagnosis, resolution and escalation.
  • Deploy end user hardware such as desktops, laptops and tablets, cabling, printers, AV equipment and other peripherals as well as deployment and management of end user software.
  • Support school events and activities, ensuring that IT and AV are available for use when required.

You have got…

  • Experience of working within enterprise IT environments,
  • Certification of VMware VCP (or higher), Citrix CCA (or higher) and Microsoft MCSE
  • Experience of customer facing hands-on support, maintenance and installation with the technologies listed below:
    • VMware ESX/ESXi
    • SAN Technologies
    • Windows Server 2008, 2008R2 and 2012R2
    • Exchange 2010, 2013, DAG, Office 365
    • Citrix XenApp, XenDesktop and Provisioning Server
    • Server hardware (preferably HP)
    • Active Directory, Group Policy and Certificate Services
    • TCP/IP, VLAN, switching, routing and firewall configuration, VPNs and WAN environments
    • Corporate wireless systems
    • Symantec Backup Exec
    • Virtual server backup technologies such as Veeam and vRanger
    • Apple device management including deploy studio
    • Audio & Visual Equipment, interactive whiteboards and projectors
  • Experience of:
    • VMware Site Recovery Manager
    • Citrix Netscaler and Access Gateway
    • Microsoft SQL 2003 - 2012R2
    • Anti-virus technologies
    • Web, E-mail Security and child safeguarding
    • Experience of ISO27001
    • Educational MIS systems (SIMS, Schoolbase, etc).
    • Teaching and learning applications and hardware
    • Mobile Device and Application Management
  • Provide additional expertise and bandwidth to existing support staff across multiple sites whilst liaising with Commercial’s Network Operations Centre in Cheltenham,
  • The ability to quickly assess, resolve and escalate support issues to meet agreed service levels as well take ownership of more complex support requests.
  • Proven experience of technical project implementation and troubleshooting
  • Exceptional customer service and communication skills with an ability to develop and build strong stakeholder relationships.
  • Attention to detail and a methodical, professional and flexible approach to service delivery including appropriate due diligence, planning, documentation and engagement with clients stakeholders, management, support staff and third parties.

Why Commercial..?

  • Competitive salary
  • Company car, laptop, mobile phone
  • We all get a generous holiday allowance of 25 days plus bank holidays which increases with length of service
  • A variety of training & Development programmes tailored to you
  • Earn extra money if we hire your friends or family with our employee referral programme
  • Looking for a little extra? You could get a day off for doing charity work and you might even get a treat on your birthday and work anniversary!
  • A range of team and social events
  • Cycle to work scheme, pension contributions, Employee support programme, Flexi time scheme and more


  • Due to the nature of our clients, enhanced DBS is essential