Careers at Commercial

We currently have a regional support vacancy based in the Southwest Region (M5 Corridor) for an experienced IT Support Engineer to provide 2^nd/3^rd line support across several outsourced managed service clients.

We want you to…

• Provide day-to-day support and management of our client’s ICT resources ensuring that there is adequate provision to meet the needs of service stakeholders and users.
• Provide management and support of the client’s core infrastructure, services and data within defined SLA’s to ensure a continuity of service to all users including fault diagnosis, resolution and escalation.
• Deploy end user hardware such as desktops, laptops and tablets, cabling, printers, AV equipment and other peripherals as well as deployment and management of end user software.
• Support IT projects and activities, ensuring that IT systems are always reliable and performant
• Provide additional expertise and bandwidth to existing support staff across multiple sites whilst liaising with Commercial’s Network Operations Centre in Cheltenham,

You have got…

• Experience of working within enterprise IT environments,
• Certification of Microsoft MCP/MCSE, VMware VCP, CompTIA, Citrix CCA or equivalent
• The ability to quickly assess, resolve and escalate support issues to meet agreed service levels as well take ownership of more complex support requests.
• Proven experience of technical project implementation and troubleshooting
• Exceptional customer service and communication skills with an ability to develop and build strong stakeholder relationships.
• Attention to detail and a methodical, professional and flexible approach to service delivery including appropriate due diligence, planning, documentation and engagement with clients stakeholders, management, support staff and third parties.
• Experience of customer facing hands-on support, maintenance and installation with the technologies listed below:
• Windows 7 & 10 operations Systems
• Desktops, Laptops & mobile devices
• Windows Server 2008R2 and 2012R2, 2016, 2019
• Active Directory, Group Policy
• Exchange, Office 365
• Printers, MFD’s and associated software
• Server and storage technologies (HP, Dell)
• Network technologies - switching, routing and firewall configuration, wireless
• Anti-virus technologies
• Backup Technologies
• Audio & Visual Equipment, interactive whiteboards and projectors

Experience of:

• VMware Site Recovery Manager
• Citrix Netscaler and Access Gateway
• Web, E-mail Security and child safeguarding
• Citrix XenApp, XenDesktop
• Experience of ISO27001
• Mobile Device and Application Management

Why Commercial..?

• Competitive salary
• Company car, laptop, mobile phone
• We all get a generous holiday allowance of 25 days plus bank holidays which increases with length of service
• A variety of training & Development programmes tailored to you
• Earn extra money if we hire your friends or family with our employee referral programme
• Looking for a little extra? You could get a day off for doing charity work and you might even get a treat on your birthday and work anniversary!
• A range of team and social events
• Cycle to work scheme, pension contributions, Employee support programme, Flexi time scheme and more

NOTES…

• Due to the nature of our clients, enhanced DBS is essential