Careers at Commercial

Regional Field Engineer - South West



Closing Date



South West


Available on request

Working Hours

Full-Time 37.5 hours per week


We currently have a regional support vacancy based in the Southwest Region (M5 Corridor) for an experienced IT Support Engineer to provide 2nd/3rd line support across several outsourced managed service clients.

We want you to…

  • Provide day-to-day support and management of our client’s ICT resources ensuring that there is adequate provision to meet the needs of service stakeholders and users.
  • Provide management and support of the client’s core infrastructure, services and data within defined SLA’s to ensure a continuity of service to all users including fault diagnosis, resolution and escalation.
  • Deploy end user hardware such as desktops, laptops and tablets, cabling, printers, AV equipment and other peripherals as well as deployment and management of end user software.
  • Support IT projects and activities, ensuring that IT systems are always reliable and performant
  • Provide additional expertise and bandwidth to existing support staff across multiple sites whilst liaising with Commercial’s Network Operations Centre in Cheltenham,

You have got…

  • Experience of working within enterprise IT environments,
  • Certification of Microsoft MCP/MCSE, VMware VCP, CompTIA, Citrix CCA or equivalent
  • The ability to quickly assess, resolve and escalate support issues to meet agreed service levels as well take ownership of more complex support requests.
  • Proven experience of technical project implementation and troubleshooting
  • Exceptional customer service and communication skills with an ability to develop and build strong stakeholder relationships.
  • Attention to detail and a methodical, professional and flexible approach to service delivery including appropriate due diligence, planning, documentation and engagement with clients stakeholders, management, support staff and third parties.
  • Experience of customer facing hands-on support, maintenance and installation with the technologies listed below:
  • Windows 7 & 10 operations Systems
  • Desktops, Laptops & mobile devices
  • Windows Server 2008R2 and 2012R2, 2016, 2019
  • Active Directory, Group Policy
  • Exchange, Office 365
  • Printers, MFD’s and associated software
  • Server and storage technologies (HP, Dell)
  • Network technologies - switching, routing and firewall configuration, wireless
  • Anti-virus technologies
  • Backup Technologies
  • Audio & Visual Equipment, interactive whiteboards and projectors

Experience of:

  • VMware Site Recovery Manager
  • Citrix Netscaler and Access Gateway
  • Web, E-mail Security and child safeguarding
  • Citrix XenApp, XenDesktop
  • Experience of ISO27001
  • Mobile Device and Application Management

Why Commercial..?

  • Competitive salary
  • Company car, laptop, mobile phone
  • We all get a generous holiday allowance of 25 days plus bank holidays which increases with length of service
  • A variety of training & Development programmes tailored to you
  • Earn extra money if we hire your friends or family with our employee referral programme
  • Looking for a little extra? You could get a day off for doing charity work and you might even get a treat on your birthday and work anniversary!
  • A range of team and social events
  • Cycle to work scheme, pension contributions, Employee support programme, Flexi time scheme and more


  • Due to the nature of our clients, enhanced DBS is essential