Careers at Commercial

IT Technician



Closing Date



Stratford Upon Avon


Available on request

Working Hours

Full-Time 37.5 hours per week


Our Managed IT Division designs, implements and supports the IT infrastructures of some of the UK’s top organisations within both the public and private sector. No client has the same needs and our solutions and support packages are tailored to the specific requirements of each client. As an IT Technician, you will exceed the skill level typically expected with 1stline roles you may find elsewhere and is more aligned to a traditional 2ndline role. This role will be based full time at our customer’s location in Stratford upon Avon.


  • Provide 1st/ 2ndLine support to clients via phone, email and face to face
  • Maintain 1st/ 2ndline support tickets correctly and keep the customer updated with progress every day
  • Monitor 1st/ 2ndline support ticket queue ensuring incidents are actioned before SLA
  • Complete daily maintenance checks
  • Develop existing customer relationship and build a rapport with staff members
  • Flag high priority / urgent issues to the Network Manager
  • Perform proactive maintenance using our in-house monitoring system
  • Document procedures/processes and contribute to the knowledgebase
  • Follow IT procedures e.g. ITIL and strictly complying with our policies
  • Consult with senior engineer, Network Manager and / or NOC team as required to resolve incidents and develop individual skillset


  • Proven experience of supporting existing desktop / server infrastructures and must have experience of working in a busy helpdesk environment.
  • Exceptional customer service and communication skills (both written and verbal)
  • Fault analysis, management and prioritisation skills are required to ensure all issues are resolved based on criticality for all our customers as well as meeting the contracted SLA.
  • Relevant experience with the technologies listed below:
    • Windows Server 2008, 2008 R2, 2012, 2012 R2, 2016 and 2019
    • Exchange and/or Microsoft Office 365
    • Hypervisor technologies (VMware ESXi)
    • TCP/IP, Routing, VPN and Firewall configuration
    • Virtual server backup technologies (Veeam)
    • Antivirus Software (Sophos)
    • Cisco Meraki Wireless
  • Experience in:
    • Email filtering solutions
    • Corporate wireless systems
    • SAN storage technologies
  • The ability to demonstrate good problem solving skills
  • An excellent telephone manner & customer facing skills


  • Competitive salary
  • We all get a generous holiday allowance of 25 days plus bank holidays which increases with length of service
  • A variety of training & Development programmes tailored to you
  • Earn extra money if we hire your friends or family with our employee referral programme
  • Looking for a little extra? You could get a day off for doing charity work and you might even get a treat on your birthday and work anniversary!
  • A range of team and social events
  • Cycle to work scheme, pension contributions, Employee support programme, Flexi time scheme and more