Careers at Commercial

IT Manager



Closing Date





Available on request

Working Hours

Full-Time 37.5 hours per week


We have a vacancy for an experienced IT Manager for an Exeter based charity that provides high quality palliative care service to patients with life-limiting illnesses. This is a diverse and varied role that will encompass all aspects of IT across the client’s retail network, in home care services at and Hospice. This is a hands on role that will require strong technical skills, an open and collaborative approach as well as great customer service and management skills.

We want you to…

  • Be responsible for the day-to-day provision of support and management of the client’s IT resources ensuring that there is adequate provision to meet the needs of the organisation
  • Be responsible for management, maintenance and support of the client’s core infrastructure, services and data to ensure a continuity of service to all users including fault diagnosis, and resolution.
  • Prioritise workloads to maintain service levels and service KPI’s within a structured ITIL service framework.
  • Develop and support strategic planning of IT provision in the organisation
  • Support the development and management of IT budgets.
  • Manage and deliver tactical and strategic technology projects and technology roadmap
  • Provide support across multiple sites working in collaboration with Commercial’s Network Operations Centre in Cheltenham

You have got…

  • Experience of working within enterprise IT environments,
  • Certification of Microsoft MCP, MCSA, CompTIA A+N+, ITIL or similar
  • Experience of customer facing hands-on support, maintenance and installation with the technologies listed below:
  • Knowledge of virtualisation solutions, (VMWare, HyperV)
  • SANStorageTechnologies
  • Excellent knowledge and understanding of Windows 10 and Windows Server 2012/2016/2019
  • Exchange, Office 365
  • Server hardware
  • Active Directory, Group Policy and Domain Services
  • TCP/IP, VLAN, switching, routing and firewall configuration, VPNs and WAN environments
  • Corporate wireless systems
  • Backup technologies such as Veeam and vRanger
  • Enterprise security technologies and best practice
  • Mobile Device and Application Management
  • The ability to quickly assess, resolve and escalate support issues to meet agreed service levels as well take ownership of more complex support requests.
  • Proven experience of technical implementation and troubleshooting
  • Exceptional customer service and communication skills with an ability to develop and build strong stakeholder relationships.
  • Attention to detail and a methodical, professional and flexible approach to service delivery including appropriate due diligence, planning, documentation and engagement with clients stakeholders, management, support staff and third parties.

Why Commercial..?

  • Competitive salary
  • Company laptop and mobile phone
  • We all get a generous holiday allowance of 25 days plus bank holidays which increases with length of service
  • A variety of training & Development programmes tailored to you
  • Earn extra money if we hire your friends or family with our employee referral programme
  • Looking for a little extra? You could get a day off for doing charity work and you might even get a treat on your birthday and work anniversary!
  • A range of team and social events
  • Cycle to work scheme, pension contributions, Employee support programme, Flexi time scheme and more


  • Due to the nature of our clients, enhanced DBS is essential