Careers at Commercial

We have a vacancy for an experienced IT Manager for an Exeter based charity that provides high quality palliative care service to patients with life-limiting illnesses. This is a diverse and varied role that will encompass all aspects of IT across the client’s retail network, in home care services at and Hospice. This is a hands on role that will require strong technical skills, an open and collaborative approach as well as great customer service and management skills.

We want you to…

• Be responsible for the day-to-day provision of support and management of the client’s IT resources ensuring that there is adequate provision to meet the needs of the organisation
• Be responsible for management, maintenance and support of the client’s core infrastructure, services and data to ensure a continuity of service to all users including fault diagnosis, and resolution.
• Prioritise workloads to maintain service levels and service KPI’s within a structured ITIL service framework.
• Develop and support strategic planning of IT provision in the organisation
• Support the development and management of IT budgets.
• Manage and deliver tactical and strategic technology projects and technology roadmap
• Provide support across multiple sites working in collaboration with Commercial’s Network Operations Centre in Cheltenham

You have got…

• Experience of working within enterprise IT environments,
• Certification of Microsoft MCP, MCSA, CompTIA A+N+, ITIL or similar
• Experience of customer facing hands-on support, maintenance and installation with the technologies listed below:
• Knowledge of virtualisation solutions, (VMWare, HyperV)
• SANStorageTechnologies
• Excellent knowledge and understanding of Windows 10 and Windows Server 2012/2016/2019
• Exchange, Office 365
• Server hardware
• Active Directory, Group Policy and Domain Services
• TCP/IP, VLAN, switching, routing and firewall configuration, VPNs and WAN environments
• Corporate wireless systems
• Backup technologies such as Veeam and vRanger
• Enterprise security technologies and best practice
• Mobile Device and Application Management
• The ability to quickly assess, resolve and escalate support issues to meet agreed service levels as well take ownership of more complex support requests.
• Proven experience of technical implementation and troubleshooting
• Exceptional customer service and communication skills with an ability to develop and build strong stakeholder relationships.
• Attention to detail and a methodical, professional and flexible approach to service delivery including appropriate due diligence, planning, documentation and engagement with clients stakeholders, management, support staff and third parties.

Why Commercial..?

• Competitive salary
• Company laptop and mobile phone
• We all get a generous holiday allowance of 25 days plus bank holidays which increases with length of service
• A variety of training & Development programmes tailored to you
• Earn extra money if we hire your friends or family with our employee referral programme
• Looking for a little extra? You could get a day off for doing charity work and you might even get a treat on your birthday and work anniversary!
• A range of team and social events
• Cycle to work scheme, pension contributions, Employee support programme, Flexi time scheme and more

NOTES… 

• Due to the nature of our clients, enhanced DBS is essential