Careers at Commercial

IT Field Engineer

Posted

06/10/2020

Closing Date

30/11/2020

Location

Cheltenham

Salary

Available on request

Working Hours

Full-Time 37.5 hours per week

Overview

As an IT Field Engineer you will be responsible for providing onsite break/fix support and basic level installs for our customers, along with completing scheduled contractual visits and providing holiday and sickness cover when required.

The ideal candidate would have proven experience of supporting existing desktop/server infrastructures as well as providing onsite services to customers. In addition to this, exceptional customer service and communication skills (both written and verbal) are essential. Fault analysis and prioritisations skills are required to ensure all issues are resolved based on criticality for all our customers as well as meeting contracted SLA’s.

Although most of our customers are within the South West, the successful candidate would need to be prepared to travel nationwide upon occasions.

We want you to…

  • Ensure Field Engineer support tickets are updated and completed within SLA
  • Perform scheduled contract visits at customer sites and complete relevant documentation
  • Attend customer sites and troubleshoot IT issues which cannot be resolved remotely by the Network Operations Centre
  • Provide holiday and sickness cover onsite at customer sites when required
  • Install and configure new hardware and software at customer sites
  • Build excellent relationships with key service stakeholders both internally and externally
  • Identify areas to upsell products and services to existing customers
  • Cover 1st, 2nd or 3rd Line support teams when required within the Network Operations Centre

You have got…

At least 2 years relevant experience with the technologies listed below, ideally with a Microsoft MCP (Windows Server 2012 and above). Previous experience in a Field based role would be an advantage.

  • Windows Server (2012, 2012 R2, 2016 & 2019)
  • Active Directory, DHCP, DNS, Group Policy, WDS and WSUS
  • Veeam Backup & Replication
  • Sophos Anti-Virus
  • Basic TCP/IP, switching and routing configuration and installation
  • Firewall and VPN configuration
  • Corporate wireless systems

It would also be beneficial to have experience of:

  • Microsoft SCCM, InTune and AutoPilot
  • VMware ESX/ESXi and vCenter
  • Exchange (2013, 2016) and Exchange Online
  • Office 365 Technologies (Sharepoint, OneDrive etc)
  • Citrix XenDesktop
  • Microsoft Hyper-V
  • SAN Technologies

Why Commercial..?

  • Competitive salary and bonus scheme (paid quarterly upon achievement of KPI’s
  • Company car, laptop, phone
  • We all get a generous holiday allowance of 25 days plus bank holidays which increases with length of service
  • A variety of training & Development programmes tailored to you
  • Earn extra money if we hire your friends or family with our employee referral programme
  • Want to get healthy? We have free fruit delivered for all staff! And our state of the art coffee machine will be sure to set you up for the day
  • Looking for a little extra? You could get a day off for doing charity work and you might even get a treat on your birthday and work anniversary!
  • A range of team and social events
  • Cycle to work scheme, pension contributions, Employee support programme, Flexi time scheme and more

NOTES…

  • Due to the nature of our clients, enhanced DBS is essential