Careers at Commercial

IT Developer & Application Support Analyst

Posted

04/04/2019

Closing Date

30/06/2019

Location

Bristol

Salary

Available on request

Working Hours

Full-Time 37.5 hours per week

Overview

Located in one of Commercial’s Managed IT Service clients, the on-site IT Team is responsible for supporting all Business Applications and Infrastructure within a nationwide UK Law firm, covering 4 sites and over 450 users.

We currently have a vacancy for an IT Developer and Application Support Analyst within the IT Team. You will be required to work across a broad range of business systems and be a confident developer with a good understanding of programming languages such as C# or .Net. 

Ideally you will have had hands on experience of using Microsoft System Center Configuration Manager (SCCM), to deploy software and security patches. An understanding and interest of workflow development or exposure to legal applications would be advantageous.

We want you to...

  • Understand documented business processes and develop code in order to meet the desired objectives.

  • Undertake accurate unit testing as part of the development process prior to UAT release.

  • Update all necessary documentation in relation to all development code created

  • Investigate and resolve customer functionality/data issues.

  • Perform 2nd / 3rd line application related trouble shooting tasks on key business applications.

  • Build strong and reliable relationships with 3rd party application vendors in order to escalate and resolve issues as required.

  • Deploy security updates, patches and configure AV definitions in line with the firms ISO27001 obligations and expectations

  • Test and deploy application related, upgrades, hotfixes and changes.

General IT Support Responsibilities will include:

  • Ensuring Customer Service Level Agreements are met or exceeded at all times.

  • Providing assistance to business users in the effective use of applications and information technology

  • Occasionally assist with 1st line troubleshooting to support the Service Desk function.

  • Participating in weekly change and relevant team meetings

  • Actively contributing to the overall IT programme of work

  • Keeping up to date with the latest technologies

  • Following IT procedures e.g. ITIL and strictly complying with our policies

You have got…

Essential Skills / Experience

  • C# and/or .Net programming
  • Microsoft SCCM 2012 /2016
  • Microsoft SQL Server – 2008/2012/2014
  • Strong communication skills
  • Well organized, diligent and with high attention to detail in approach to tasks
  • The ability to work under pressure and cope with frequent interruptions
  • Proven support experience with critical Business System Applications
  • Natural aptitude for IT software environments
  • Flexible to support systems out of normal business hours

Desirable Skills / Experience

  • Workflow Development
  • Legal applications experience
  • TSQL and Stored Procedure creation
  • Strong user of the Microsoft Office suite of applications
  • Keen interest in mobile devices and mobile application technologies

Why Commercial..?

  • Competitive salary

  • Company laptop and mobile phone

  • We all get a generous holiday allowance of 25 days plus bank holidays which increases with length of service

  • A variety of training & Development programmes tailored to you
  • Earn extra money if we hire your friends or family with our employee referral programme

  • Want to get healthy? We have free fruit delivered for all staff! And our state of the art coffee machine will be sure to set you up for the day

  • Looking for a little extra? You could get a day off for doing charity work and you might even get a treat on your birthday and work anniversary!

  • A range of team and social events

  • Cycle to work scheme, pension contributions, Employee support programme, Flexi time scheme and more

NOTES…

Due to the nature of our clients, enhanced DBS is essential