Take printing control
- Planning down to the finest detail
- ‘No noise’ roll out across 265 sites
- Efficient implementation, with contingency plans
- Total visibility of print spend
Impellam Group is the second largest staffing business in the UK and has 21 market-leading brands in its portfolio. Impellam provides candidates with fulfilling jobs at all levels including doctors, teachers and scientists through to cleaners, drivers and accountants, with over 200 regional sites. Most Impellam brands have several branches, with one or more multi functional devices (MFD) such as an integrated photocopier and printer on site. The MFDs are crucial, as recruiting necessitates copies of C.V.s and paperwork, and printing is a major business cost for Impellam.
Insight and advice
Impellam had an existing contract with an incumbent MFD supplier, but the relationship was not working well. Machines were not being serviced and repaired in a timely manner, and the click charge was poorly structured meaning costs were spiralling. With machines not working to expected standards, Impellam could not give its customers the service they needed.
In 2014, Impellam asked Commercial to carry out an assessment of all its regional sites. Commercial put together a proposal that included anticipated savings, along with advice on how Impellam could exit their existing lease agreement.
By January 2015 Impellam was free from the old contract and Commercial could begin to install new MFDs. “The original assessment was for 120 machines,” explains Hannah MacDonald, Head of IT Services Delivery at Impellam, “The more we rolled out, the more we found out about other machines where people were buying their own toner and paper.” Commercial was able to help Impellam take control of this ‘shadow’ IT, to consolidate all the print under one standard billing platform.
Snow problem at all
Commercial eventually installed 265 devices to locations across the country, from Oxford Street in London through to remote locations in Scotland. The sheer variety of premises meant every installation had to be planned down to the finest detail.
Impellam and Commercial worked in collaboration, drawing up requirements for each location. From taking out doorframes to storing machines prior to installation, everything was planned in advance. Implementation occurred in stages across the country, optimising efficiency and minimising environmental impact. During roll out there were heavy snowfalls and bad weather, which could damage MFDs, but Commercial factored in the conditions to deliver on time.
“Nothing was ever too much hassle. Commercial was very fleet of foot and accommodated all our needs.”
One major concern for Impellam was that there should be no noise during implementation. Commercial delivered to the letter. “They went over and above to make sure their team was an extension of ours,” says Hannah. “Even during the installation process we were working to the new SLAs we had set out for when the new service was established.”
Not suppliers, but partners
There’s one other key advantage with the Commercial approach. With the previous supplier, Impellam had no visibility of who was printing what. Now they have the details of every location, machine and end user. Commercial can now work with Impellam to identify trends, as well as ways to cut cost and go greener. “We use a lot of paper and now we’re getting under the skin of it,” says Hannah.
Through excellent teamwork and sheer determination, the devices were all in place on time and to budget. We’ll give the last word to Hannah. “At all levels in Commercial, from the people who do the administration and the ordering all the way up to the MD, I really feel that they care about us. Suppliers aren’t suppliers, they’re partners. And that’s where we are with Commercial.”