A partner that finds the best solutions to fit our business
- Virtualised solution to enable growth
- Strategy-driven solutions
- Management tools for more control
- Remote monitoring and support
- A solution fit for the future
Jelf Group plc is one of the UK’s leading independent financial services consultancies, providing insurance, employee benefits, healthcare and financial planning advice to both commercial and non-commercial clients.
Rapid, exponential growth saw Jelf’s staff numbers increase from 90 to 1,000 and its office locations from three to 32. Understandably, such success placed a significant strain on the organisation’s IT infrastructure. At the time, the business was supported by two physical servers located at the Bristol HQ but staff in Bath and Cheltenham had been experiencing various IT problems, with mail servers failing on a regular basis. Jelf’s existing IT infrastructure was insufficient to support the business at its current size, let alone during a time when rapid growth was predicted. Jelf’s IT director, David Jones’s number one priority was to find a solution – but being the only full-time member of the IT team at the time, David had neither the time nor the resource to proactively source a new system.
“We needed a partner who would get under the skin of our business, understand our strategy and know how to implement the technology to make it happen. That is where Commercial has really added value.”
New system, new business and new teams
Mark Freeman, Commercial’s Chief Technical Officer, explains how the relationship with Commercial IT Services began:
“David came to us with a clear idea of what he wanted: a robust, flexible system that would support Jelf’s remote locations during a period of growth. He was willing to explore all possibilities to realise that vision.”
Commercial provided two key management tools to support the business’ expansion strategy: a programme called Scriptlogic, which allowed David to automate settings and migrate profiles from device to device; and Commercial’s Bluecare support service, through which Commercial’s teams could monitor network and server metrics centrally from its Network Operations Centre.
To reduce equipment costs and maintenance demands on the IT team, a new system of virtual desktops was introduced across the business. Thin desktop clients ran off a centralised server, located at the data centre at Jelf’s office in Bristol.
“With this in place, we had the confidence to bring on new businesses and new teams,” explains David, “And continue to develop the business at the rate that we wanted.”